State of the Art

Application generation/acceptance methods:

• IVR feed
• Online data feed
• Tape/disk/FTP transfer
• Hardcopy receipt/ability to generate pre-populated hardcopy applications
• Pre-populated PDF application generation from census data for transmission / upload to applicants
• Process applications; reviewing for completeness and ensuring eligibility requirements are met and provide necessary communication with enrollees
• Support annual/ongoing/special purpose enrollment periods
• Online enrollment capability through secured website (developed carrier/employer/product specific as required)
• Policy/certificate generation and issue with any required endorsements / state requirements
• Customer service support for new enrollees through carrier dedicated toll-free number
• SSNs are not used on any external communication – an assigned certificate or policy number is used in its place.
• Production reporting as requested